Important Notes, read this information carefully before proceeding:
- AutoCAD® and AutoCAD® LT are only tested against out-of-box
Microsoft restricted users and roaming users. Any customization or
restriction you place on users could have unexpected results in AutoCAD
and are considered unsupported operating environments.
- The information below is for system and network
administrators only. Advanced troubleshooting knowledge and access
rights will be required for both testing and resolving these issues. You
should always back up essential data files, export a copy of the
current registry settings and set a system restore point before making
changes to the Windows Registry or user profile folders.
- Other Autodesk products, including verticals built on AutoCAD
technology, may have different requirements and recommendations. Many
Autodesk products do not support restricted or roaming users even in the
default, out-of-box configuration. You should always refer to specific
product documentation for details and requirements.
Testing strategy for failures when running AutoCAD as a restricted user
To determine the specific customization that is causing the
problem, you should start by testing a new local or domain user without
any policies or restrictions applied. Then you can begin adding
customizations one at a time or in small groups. You should test AutoCAD
with each change. For more information about troubleshooting Windows
user profiles, refer to Microsoft support and documentation.
If users are configured in an Organizational Unit (OU) on a
Microsoft Active Directory server, you should create a new OU that does
not have a Group Policy applied. Make sure that you block the
inheritance of policies from other OUs.
Expected AutoCAD startup behavior
To help troubleshoot user profile problems, refer to the following description of the expected AutoCAD startup procedure:
- When AutoCAD is launched by any user, the existence of the following folders and registry keys is validated:
- C:\Users\%USERNAME%\AppData\Local\Autodesk\AutoCAD 2015
- C:\Users\%USERNAME%\AppData\Roaming\Autodesk\AutoCAD 2015
- HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R20.0\ACAD-E001
- HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R20.0\ACAD-E001:409
- If these folders or registry keys do not exist, a secondary installer process (Msiexec)
is launched to configure the default content and settings in these
locations. The default content is stored in the hidden folder <InstallDir>\UserDataCache
(the default location is C:\Program Files\Autodesk\AutoCAD
2015\UserDataCache). If these folders and registry keys exist (even if
they contain limited or incorrect data), AutoCAD will still launch.
- The normal launch sequence continues and the required components (files, menus, toolbars, and so on) are loaded.
There are several customizations that are known to cause problems
with the AutoCAD launch process. The following list, including related
solutions where applicable, covers only some of the common settings that
have been reported to Autodesk Product Support. This list is not
inclusive and specific details will vary based on other network and
machine customizations. You should refer to the testing strategy in this
solution to determine the exact cause of failure.
Corrupt or duplicate user profiles
During the secondary installer process, a hard-coded link is
established between your registry settings and your profile folders. If
the name of the user or the name of the profile folder changes, required
content cannot be accessed. In this situation, errors indicating that
content cannot be found will usually be displayed.
To work around this issue
- Check to make sure that the registry values in the HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R20.0\ACAD-E001:409 subkey
are pointing to the current user profile. If they are pointing to the
correct location, it may be necessary to back up any data in the profile
and recreate it on the machine and/or the network.
- Check for duplicate profile folders in the format %username%.domainname or %username%.computername. This
condition indicates that there are problems or changes with user
profiles that may need to be addressed on the machine or the network.
- The errors in AutoCAD can often be resolved by backing up and deleting the following registry subkey: HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R20.0\ACAD-E001:409, and then launching AutoCAD to trigger the secondary installer process. Note: During
the secondary installer process, many user specific settings will be
reset to the default settings. You should back up any customizations
before you proceed. Also, this workaround will not address the problem
that is causing the user profile to be duplicated or corrupted.
Default user customization and/or mandatory profiles
Microsoft user profiles contain registry information specific to that user in a file called
NTUSER.DAT which
is located in the user profile folder. Copying this registry
information into the Default User profile or assigning this registry
information as part of a mandatory profile can cause several types of
failures in the secondary installer functionality. For example, AutoCAD
failing to run with no error message or splash screen.
In many cases, AutoCAD will fail with an error message implicating a different user’s profile folders. These configurations are not tested or supported for any Autodesk products and no workaround is supplied.
Folder redirection
There are several ways to redirect certain folders from within the user profile, including (but not limited to) the Start Menu
, My Documents or
Temp folders. This
customization can be done directly on the computer or with network
management software, such as Microsoft Active Directory and Group
Policies. These types of customizations can cause failures in the
AutoCAD secondary installer which might result in error messages, such
as
Error 1606: Unable to access network location. To correct this
issue, you should remove folder redirection from the user, reboot the
machine, and then try to run AutoCAD again.
Permissions restrictions
In Windows 7, 8 and 8.1, restricted users are prevented from
modifying files, folders and registry entries outside their user
profile. To support restricted user accounts, all customizable AutoCAD
files and registry settings are stored within the user profile. Users
must have Full Control permissions to all files and folders in
the C:\Users\%USERNAME% directory. Additionally, users must have Full
Control permissions to all registry keys and values in the
HKEY_CURRENT_USER
key in the registry. Restrictions that limit a user’s permissions to
these locations could cause failures in the AutoCAD secondary installer
or within the program. Typical errors include Microsoft Windows
Installer errors such as
Error 1321: Insufficient permissions to modify file. Errors in the
14##, 13##, 17## range could also indicate permissions restrictions.
To correct this issue, you should remove permission restrictions
from the user, reboot the machine, and then try to run AutoCAD again.
Restrictions on the Windows Installer Service
There are several ways of preventing users from accessing the Windows Installer Service (
Msiexec),
including placing restrictions in the Group Policy Object in Active
Directory. The first time a user of a machine runs AutoCAD, the Windows
Installer Service is required for the secondary installer to
function. To correct this issue, you should remove this restriction from
the user, reboot the machine, and then try to run AutoCAD again.
Preventing applications from running in the user profile
Policies that prevent users from launching applications from
within the user profile can cause AutoCAD to fail to launch with no
error message or splash screen. One place this restriction can be
specified is in the Group Policy Object in Active Directory under
User
Configuration > Windows Settings > Security Settings >
Software Restriction Policies > Additional Rules > %userprofile% =
Disallowed. These types of restrictions are not tested or supported
for use with AutoCAD. To correct this issue, you shoud remove this
restriction from the user, reboot the machine, and then try to run
AutoCAD again.
Data Execution Prevention
Data execution prevention (DEP) can prevent AutoCAD from
launching. See the related solutions for information about exempting
AutoCAD from Windows DEP settings.
Comments