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If a previous attempt to install or uninstall an Autodesk®
product failed and now you are unable to install or reinstall
an Autodesk product on the system, it is strongly recommended that
you clean your system by uninstalling all Autodesk products and
supporting applications (add-ins, utilities, enablers, etc.) before
attempting to reinstall the software.
Before you begin
- Back up custom files and configurations:
The following procedures are intended to completely remove Autodesk
products and related support files from your computer, including
customization files such as menus, AutoLISP, PGP files, etc. If you
wish to preserve any existing customization, be sure to manually
back up those files before starting
- Restart your computer: Before you start
uninstalling your Autodesk products, we recommend you restart your
computer system to ensure that any pending Windows operating
system updates get applied first.
For most Windows-based Autodesk products, the process of
uninstallation can be handled through the Windows Control
Panel.
1. Open the Control Panel.
The process may be different, depending on
your Windows version:
2. Select “Uninstall a program” (Windows 7/Windows
Vista/Windows 8.1/Windows 10) or “Add or Remove
Programs” (Windows XP):
Note: Each Autodesk product is listed separately
and must be uninstalled separately.
Even if you installed all products in a
suite in a single installation, each Autodesk product and related
add-in, enabler, bonus pack, or other supporting application must
be uninstalled separately.
Uninstall peripheral applications
You should uninstall all related peripheral
applications before uninstalling the main
application. For example, before you uninstall 3DS Max Design,
you should first uninstall the FBX add-in for 3DS Max
Design and any other related add-ins; then uninstall the main
applications. This also applies to modules such as the VBA enabler,
Subscription Advantage packs, and Autodesk material libraries.
Note: When uninstalling the Autodesk material
libraries, remember that these libraries are shared across all
Autodesk products and should not be removed unless you are removing
all Autodesk products from the system.
When uninstalling the material libraries, it's best to uninstall
from largest to smallest. Begin by uninstalling the medium
resolution image library—if that library is installed on your
system — followed by the base resolution image library, and then the
Autodesk material library.
Uninstall Autodesk products
After you have uninstalled all peripheral applications,
uninstall the main Autodesk products:
1. Select the product to be uninstalled and click the
“Uninstall/Change” link (Windows 7/Windows
8.1/Windows10) or the “Change/Remove” button (Windows
XP):
2. The Autodesk installer opens in maintenance mode, offering
several options, including Uninstall.
3. Click Uninstall and click Next to confirm that you want to
remove the product from your computer. (If you are prompted to
remove shared files, click Yes to All.
4. After the Uninstall is complete, click Finish to close the
installer.
5. Repeat steps 1-4 for each Autodesk
product to be uninstalled
Note: The
uninstall procedure for some Autodesk products may require you
to restart the computer when the uninstall has completed. If
this is the case, restart the computer as instructed
and return to the Control Panel to continue removing any
remaining Autodesk products.
Delete remaining Autodesk product files and folders
Warning: The following steps instruct you
to delete folders at locations that would
affect all installed Autodesk products. These steps
assume you have previously uninstalled all Autodesk products and
related peripherals and that it is safe to remove those
folders.
1. In Windows Explorer, locate and delete the installation folder
for each Autodesk product that was uninstalled in the previous
procedures. For example:
C:\Program Files\AutoCAD 2015
C:\Program Files\Autodesk\AutoCAD 2016
2. Delete the following folder
:
C:\Program Files\Common Files\Autodesk Shared
Note: These locations may be different if your
operating system is configured to store the Program
Files folder on a drive other than C, or if you installed your
Autodesk product to another drive and folder name.
3. Delete the following user profile folders (substitute your login
name for
%username%):
- Windows 7/ Vista/Windows 8.1 / Windows 10:
C:\Users\%username%\AppData\Roaming\Autodesk
C:\Users\%username%\AppData\Local\Autodesk
C:\Users\Public\Documents\Autodesk
C:\ProgramData\Autodesk
- Windows XP:
C:\Documents and Settings\%username%\ Application
Data\Autodesk
C:\Documents and Settings\%username%\Local
Settings\Application Data\Autodesk
C:\Documents and Settings\All Users\Application
Data\Autodesk
Windows 7: Depending on your system settings, Windows
Explorer may not automatically display all the subfolders under the
Users folder. If you cannot find these folders, copy and paste the
above folder locations into the Windows Explorer address bar.
Delete remaining Autodesk product entries from the Windows
registry
Warning: Improperly editing the Windows
registry could render your operating system unusable.
Use the Microsoft® Registry Editor at your
own risk and only after backing up the
registry. Microsoft provides critical information about
the registry in the Microsoft Knowledge Base at
https://support.microsoft.com/support.
See: How to back up and restore the registry in
Windows
To edit the registry
1. Log on to the workstation as a member of the local
Administrators group.
2. Launch the Run dialog:
- Windows 7 / Vista / Windows 8.1/ Windows 10:
Windows key + R
- Windows XP: Start > Run
3. In the Run dialog, enter
REGEDIT in the Open edit
field and click
OK
.
4. In the Registry Editor, locate and delete the following
subkeys:
- HKEY_CURRENT_USER\Software\Autodesk
- HKEY_LOCAL_MACHINE\Software\Autodesk
5. Close the Registry Editor.
6. Restart the computer
Before reinstalling any Autodesk products
At this point, each of the previously installed Autodesk
products—along with residual files, folders, and registry
settings—should be gone from the system. Before you begin
installing or reinstalling products, we recommend you perform
the following tasks to help ensure a successful installation:
1. Reboot your computer.
2. In Windows Explorer, delete the contents of your
Windows Temp folder. Do not delete the Windows Temp folder itself. You can locate the Temp folder by entering %TEMP%& in the
Address bar of Windows Explorer.
3. Close all running applications.
4. Disable any virus-checking software running on your system.Virus-checking applications may block certain common activities
detected as suspicious, such as accessing the registry or adding,
removing, or updating DLL files. Not only can it slow down the
installation process, but it can actually introduce corruption. So
make sure that your virus checking software is turned off before
you install, and make sure to turn it back on afterwards. Several anti-virus programs can be disabled by right-clicking
the system tray icon and selecting Disable from the
shortcut menu. (For more information about disabling your
anti-virus software, refer to the vendor of that software). In
some cases, you may need to use the task manager to end the process
for the anti-virus software that is still running.
To verify that an anti-virus program is not still running
in the background
1. Press Ctrl + Alt + Delete.
2. Click Task Manager.
3. On the Processes tab of the Task Manager, select the
process for the anti-virus program and then click “End
Process”.
Advice:
Before reinstall (or install) your AutoDesk products on your computer, it is advisable that o create a restore point. This avoids that, if something goes wrong, you need to do all this process of "clean uninstallation" and you can just restore your computer settings to the point before you start an AutoDesk product installation or reinstallation. Check
here to see how create a "Restore Point".
You are now ready to install your Autodesk products on your
computer.
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